Frequently Asked Questions

You should check the manual for each individual product
They operate best on hard dry surfaces, so a degree of common sense should be applied
The batteries are housed underneath the e-scooter. Although they are covered, we recommend you avoid standing water or conditions where the electrical components could be damaged. You should also make sure the screen and power button are covered from rain

To make transport and packaging easier you simply need to attach the handlebars on most of our products. They all come folded in half so it takes around 5 minutes to assemble and no tools are required
This is very easy, and instructions are provided
Be careful not to over tighten the bolts as this could cause damage
A full recharge is also recommended before you first use the e-scooter

As per UK government regulations, electric scooters are only to be used on private land, unless being used in a rental scheme trial.
Please keep this in mind as Moov Electric cannot be held responsible for any misuse of e-scooters or customer's breaking the law.

Please check our product pages, as it varies between models.
In general, it can be anywhere between 4-6 hours for the smaller scooters, performance scooters may require up to 10 hours.
We suggest charging it over-night to make sure it’s ready for you to use by the morning

We tend to measure this in the distance that you can travel from full charge. We’d recommend you check the product pages as this can vary between models and can range from 25km to 50km.
A number of factors can impact the ‘autonomy’ of your scooter, including the rider’s weight, the temperature it’s being used in, and the quality/ incline of the surface.

Please check the specifics on each product page.
The majority of our electric scooters are suitable for children 16+ with the use of helmet and protection gear.
Please ensure to consult the laws and regulations currently in force across the UK.

Please make sure to read the owner’s manual before you use your electric scooter and to ensure you are following the manufacturer’s direct maintenance instructions. The below is additional advice to consider.
Make sure to only use the charger that we have supplied with your product. Other chargers can have negative effects on the battery.
Don’t fully deplete the charge from the battery; keep it topped up to at around 90% and prevent overcharging. For the longest lifespan, research shows it’s best to store your scooter at around 90% charge.
Keep an eye on the temperature in which you are using your scooter. Extreme temperatures either way, will have a negative effect on your battery life.
The moving parts of your scooters may need to be replaced over time as they are susceptible to wear and tear.
Electric scooters come with inflatable inner tube tyres or solid tyres. Tyres will be worn down the same as a car tyre and should be replaced when the tread is worn down. Make sure to keep them inflated to the right pressure to avoid excessive wear. Hard tyres will generally last longer.

We aim to dispatch goods on the same day, if ordered before our 1pm cut-off time, Monday to Friday. Weekends and Bank Holidays not included. Saturday and Sunday deliveries are available at an additional cost to normal delivery, with a cut-off time of 1pm on Friday.
Some of the larger products may require 2-man delivery which can take 2-3 days.
For more information, visit our Terms of Sales page for all of our delivery details

We highly recommend purchasing and using a helmet whenever you ride your electric scooter. You can see our selection of helmets here.
If using your electric scooter in an urban area or if ever leaving your electric scooter unattended, we would highly recommend purchasing a lock for your scooter. We have a variety of options available on our website. You can see our selection of locks here.
If using your electric scooter in urban areas, it’s often convenient to also purchase either a bag or handle to make the carrying of your electric scooter even easier. You can see our selection of bags here.

All of our electric scooters have a 12-month warranty or higher. For more information visit our page on Repairs, Returns & Warranties

We can ship some products to the EU. Please note that due to Brexit, Orders being shipped to Europe may be subject to customs duties. The customer is responsible for all import fees and customs charges.
Here is a reference from the European Union website: https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/buying-goods-online-coming-from-a-noneu-union-country_en
For more information, please contact and consult with your local customs authority.
Please note that if the order being delivered is not accepted for any reason or the customer refuses to clear the custom fees before receiving the order, the customs officer may destroy the item or would need to ship it back to us, in this case, all the expenses that would occur including shipping & taxes, the customer is solely responsible for handling all the fees that will incur.