Terms of Sale

Disclaimer

Electric scooters are not to be used on roads, cycle lanes or footpaths in the United Kingdom. It is the responsibility of the purchaser to drive your electric scooter within all UK laws, both national and local. The purchaser must undertake all risk and liability accompanying the use of scooter products and holds Moov Electric Ltd and its owners free from any liability caused by their use. 

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or that they require any changes, please contact us to discuss.

 

  1. Overview 

1a. Our online retail sales department is aimed at supplying excellent service and products. If you are not sure about the product you need, we suggest you research it first before you make a purchase. If you are not sure about a product, we advise you not to buy it until you are confident about your choice. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours and products accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

Our products have usually been shipped from Asia or Europe. Before they are delivered to you, they have likely had to be checked by UK customs and our own quality control team. This means that the box will have been opened so please keep this in mind. The boxes often have a little bit of wear and tear, but that doesn't damage the goods inside which are very well protected with additional packaging inside the box. Some of our products have a box within the outer box for additional protection. 

We only work with quality manufacturers who quality check their products. In doing so, your scooter will likely have been checked before it was boxed. This can lead to very minor marks on the scooter that the team have left while checking every part of the scooter. 

  1. Delivery

2a. All quoted prices include VAT. Where a price includes delivery, this is to mainland UK only. We do not deliver our goods outside the UK. The costs of delivery will be as displayed to you on our website.

2b. Your goods will be charged to you at the time of placing your order. Although we take your payment at the time of sale, your order will not be processed until the day of dispatch. Orders placed after our 1pm order cut-off time will be dispatched the following working day.

2c. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

2d. If for any reason, it is not possible for us to fulfil your order to be dispatched on the next scheduled shipping date, either due to stock availability or any other reason, we will contact you as soon as possible to present you with the option to either wait for the goods to become available for fulfilment within an agreed time, or offer to cancel your order and process a full refund on the same day. Please note that depending on payment method or bank/building society, there may be a delay with funds appearing back in your account.

2e. We aim to dispatch goods on the same day, if ordered before our 1pm cut-off time, Monday to Friday. Weekends and Bank Holidays not included. Saturday and Sunday deliveries are available at an additional cost to normal delivery, with a cut-off time of 1pm on Friday. These services are based on a best endeavour basis and are not guaranteed. We are not liable for any costs incurred due to a failed delivery.

2f. For security reasons, we may on occasions contact you for identity clarification.

2g. Please note that our couriers will try to deliver as arranged but we will not be held responsible for any costs incurred because of none delivery or factors caused by others. This service is based upon best endeavour and is not guaranteed. If our supply of the products is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

  1. Pricing

3a. Price Promise. We do not operate a guaranteed price promise but simply aim to offer superb deals always - backed by our high level of service. If you do see a better offer, please let us know and we'll take a look.

       4. Security

4a. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third-party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency, which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

     5. Guarantees/Warranties

5a. Warrantees can only be fulfilled to goods purchased and delivered within the UK. Alternatively, you can make the goods available for collection at a UK address. This also applies to goods delivered to shipping companies. Subsequent to a Guarantee/Warranty claim, goods can only be re-delivered to UK address. The goods will be your responsibility from the time we deliver the products to the address you gave us or directly to you. Ensure you follow all of the guidelines and instructions included with your product, to keep your item in good, working condition and to be ensure the eligibility of the warranty.

5b. Fault and problems with products- if you have a problem with a product, email us at service@moovelectric.co.uk. We have a legal duty to supply you with products that are of satisfactory quality and conform with all UK regulations and guidelines.

  1. Privacy and GDPR

6a. Personal information- for more information, visit our Privacy Policy page here 

6.b For information on our Cookies Policy, please visit our page here.

 

Competition entries

  1. Terms and conditions – Moov Electric Instagram competition. To participate in this competition, users must follow Moov Electric on Instagram, tag three friends in the comments and register for the newsletter via moovelectric.co.uk.

         This competition will run until 23:59 on Friday 18th February 2022.

  1. There will be 1 winner who will be selected at random, after the competition deadline of 11.59pm on 18th February, who has fulfilled the criteria in 1) above. Entries made after this point will not be counted.
  1. The contest is open to residents of the United Kingdom (England, Scotland, Wales and Northern Ireland) over except for contractors and families or anyone directly connected with Moov Electric and operators of its brands and concessions.
  1. The prize consists of one Ducati Corse Air e-scooter in red.
  1. If you are the lucky winner, you will need to provide your email address, contact phone number and home address as instructed at the time of being announced as our winner.
  1. Only one entry per person will be accepted. In the event of multiple entries being received from the same Instagram account, the first entry only will be accepted.
  1. No purchase is necessary, however you will need an internet connection and access to Instagram. No refund may be claimed for expenses incurred in participating in the promotion, including in relation to the use of the internet.
  1. We reserve the right to exclude any entries which we believe to be inappropriate, fraudulent or based on misconduct.  
  1. The prize is non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part.
  1. The winner will have 48 hours to claim their prize from the date that they are announced as a winner. After this time we reserve the right to select a new winner. 
  1. The decisions of the promoter are final and no correspondence will be entered into.
  1. By taking part in this promotion, all participants consent to us collecting, storing and using their personal data submitted with their entry for the purposes of this promotion.
  1. Any personal data relating to participants will be used solely in accordance with current UK data protection legislation and will not be used for marketing purposes without the individual's prior consent.
  1. This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram. You are providing your information to Moov Electric Limited and not to Instagram. By participating in this promotion you agree to a complete release of Instagram from any claims. 
  1. The promoter reserves the right to withdraw or amend without notice this promotion in the event of any unforeseen circumstances outside of its reasonable control. 
  1. This promotion and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English courts. 
  1. This promotion is subject to Instagram’s terms of services which can be found at: https://instagram.com/about/legal/terms/
  1. Promoter: Moov Electric Limited

UNIT 7 ALPHA BUSINESS PARK,

TRAVELLERS CLOSE,

WELHAM GREEN,

HERTFORDSHIRE, UK,

AL9 7NT

Company Number- 13043717